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Does your company need to make major decisions on new
investments in equipment or personnel? Does your
team want to generate new product, service, process, or
marketing approaches for improving your companys
competitive position? Do you believe that
identifying, analyzing, and solving problems is more
important than assigning blame for the achievement of
your companys goals?
If youve answered yes to one or more of the above
questions, your company will benefit from understanding
and implementing formal problem solving techniques.
Our seminar program Introduction to Problem
Solving will show you how to begin using formal
problem solving techniques to:
Quickly identify, analyze, and solve problems
 in
any type
of organization
Make better decisions based on both facts
and
opinions
Take appropriate corrective or preventive
actions
Identify, prioritize, and implement new
approaches
for achieving your goals
Continuously improve your companys
products,
services,
and operations
Introduction to Problem Solving is oriented
toward Executives, Managers, Supervisors, and Technical
Professionals. The program can be customized to meet the
specific needs of your industry or group.
The program consists of eight instructional units and
requires approximately eight hours for presentation.
Participants receive a Seminar Binder including copies
of all slides, reference information, and additional
materials.
Please
contact us to learn
how to put the techniques of formal problem solving to
work at your company.
To download the data sheet for this program, please
click
here.
(PDF 68 KB)
Seminar Outline:
Unit 1 - The Problem Solving
Process
Introduction
Key Definitions
Entity
Defect
Nonconformity
Nonconforming Unit
Rework
Repair
Deviation
Wavier
Disposition
Corrective Action
Preventive Action
Formal Problem Solving Techniques
The Steps of Problem Solving
Choosing a Team
Team Members
The Responsible Person
The Facilitator
Subject Matter Experts
Stakeholders
Choosing a Facilitator
Time Limitations |
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Unit 2 - Identifying the
Problem
Stating the Problem
Avoiding Assignment of Blame
Avoiding Assumptions of Cause
Selecting Appropriate Tools and Techniques
Unit 3 - Analyzing the Problem
Tools and Techniques for Analysis
Collecting Real Data
Determining Root Causes
Separating Analysis from Potential Solutions
Unit 4 - Identifying Potential
Solutions
Tools and Techniques for Identifying Solutions
Separating Solutions from Analysis
Prioritizing Solutions
Unit 5 - Implementing Solutions
Tools and Techniques for Implementing
Solutions
Establishing the Plan
Implementing the Plan
Documenting Actions
Documenting Results
Unit 6 - Evaluating Solutions
Questioning Results
Determining if the Original Problem
 Was
Solved
Determining if New Problems Were Created
Analyzing Benefits
Starting Again
Unit 7 - Tools for Problem
Solving
Brainstorming
Cause and Effect Diagrams
Cause Enumeration Diagrams
Dispersion Analysis Diagrams
Process Analysis Diagrams
Charts and Graphs
Check Sheets
Control Charts
Attributes Control Charts
Variables Control Charts
Cost Benefit Analysis
Criteria Rating
Designed Experiments
Flow Charts
Force Field Analysis
Gantt Charts and PERT Charts
Histograms
Pareto Charts
Regression Analysis
Paired Comparisons
Pictographs
Process Maps
Failure Mode and Effects Analysis
Surveys and Interviews
Weighted Voting
Additional Tools and Techniques
Unit 8 - How to Learn More
Online Resources
Books and Publications
Training Materials
Consultants
Summary
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